Refund policy
We want you to shop with confidence. If there is an issue with your order, please contact us and we’ll be happy to assist you.
Damaged, Defective, or Wrong Item — 15 Days
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 15 days of receiving your order at support@bravemanph.com.
To help us resolve the issue quickly, please provide your order number and clear photos or videos showing the issue.
If your claim is approved, you may choose between:
- A free replacement or reshipment, or
- A full refund to your original payment method.
For approved damaged, defective, or wrong-item claims, Brave Man will cover the applicable return shipping costs if a return is required.
Unwanted or Change-of-Mind Items
We do not accept returns or provide refunds for unwanted items or change-of-mind purchases.
Please carefully review your order and make sure you have selected the correct product and variant before completing your purchase.
How to Request a Return
To request a return for a damaged, defective, or incorrect item, please contact us at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the item and packaging
Please do not send any item back without contacting us first and receiving return instructions from our team.
Return Conditions
For approved returns, the item may need to be returned for inspection.
Returned items must be in the condition requested by our customer service team. We may request photos or other information to verify the condition of the item and determine the appropriate resolution.
Exchanges & Replacements
For approved damaged, defective, or wrong-item claims, we may provide a free replacement or reshipment.
If a replacement is unavailable, you may choose a full refund instead.
Refunds
If you choose a refund for an approved damaged, defective, or wrong-item claim, the refund will be processed after the return has been received and inspected, when a return is required.
Approved refunds will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to complete the refund. Processing times may vary depending on the payment method and financial institution.
Non-Returnable Situations
We do not accept returns or provide refunds for:
- Unwanted items
- Change-of-mind purchases
- Items that were ordered incorrectly by the customer
- Products that have been opened or used when the issue is unrelated to damage or an incorrect item
- Items returned without prior approval
This does not affect your rights regarding products that arrive damaged, defective, or incorrect.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a damaged, defective, or incorrect order, please contact us:
Email: support@bravemanph.com.
We’re here to help make your shopping experience with Brave Man as smooth and worry-free as possible.